Privacy Policy hotlive11 —
Your Data, Our Responsibility

Hotlive11 is committed to protecting the privacy of every user who trusts our platform. This Privacy Policy is designed to give you a clear and honest understanding of how we manage your personal data — from the moment you register to your everyday use of the platform.

We understand that trust is the foundation of a good relationship between a platform and its users. That is why we do not hide anything behind complex legal language. Instead, we strive to explain everything in a way that Malaysian users can easily understand.

This policy applies to all hotlive11 services, including the main website, mobile app, and all platforms operating under the hotlive11 brand.

Hotlive11 only collects data that is strictly necessary to provide you with a safe, fair, and seamless service. The following are the categories of data we collect:

A) Data You Provide Directly

• Full name, date of birth, gender, and identification number (MyKad) during registration and the KYC process.
• Email address and phone number for communication and account security.
• Current residential address for identity verification purposes.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Any information you voluntarily submit to our customer support team.

B) Data Collected Automatically

• IP address, device type, operating system, and web browser type.
• Activity log records within the platform, including login times, pages visited, and actions taken.
• Approximate location data based on IP address (excluding precise GPS location).
• Technical information related to app performance and usage.

The data we collect is used solely for legitimate purposes directly related to delivering hotlive11 services. We do not use your data for any purpose beyond the scope stated in this policy.

• Account management: Create, verify, and maintain your account securely.
• Transaction processing: Process deposits, withdrawals, and other financial transactions accurately and securely.
• Platform security: Detect and prevent fraud, money laundering, and other harmful activities.
• Customer support: Resolve enquiries, complaints, and support requests you have submitted.
• Legal compliance: Fulfil legal obligations including KYC and AML (Anti-Money Laundering) requirements.
• Continuous improvement: Analyse usage patterns to improve platform features and performance.
• Service communications: Send important notifications related to your account, security, and policy changes.
• Marketing (with consent): Send promotions, bonuses, and special offers if you have agreed to receive them.

Hotlive11 does not sell or trade your personal information. However, there are certain situations where we need to share your data with other parties for security and legal compliance purposes:

Third-Party Service Providers

We work with trusted service providers for platform operations, including payment processors, cloud service providers, and identity verification companies. All third parties are bound by strict data confidentiality agreements and may only use your data for purposes we have specified.

Legal Authority

Hotlive11 will disclose user data to the relevant authorities when required by law, court order, or in the context of fraud and financial crime investigations. Such disclosures are made solely to fulfil legal obligations and are not at our discretion.

Protecting your data is not merely a legal obligation for hotlive11 — it is a responsibility we take seriously. Here are the technical and organisational measures we have implemented:

• 256-bit SSL encryption for all data in transit between your device and our servers.
• Data encryption at the database level for sensitive information such as passwords and financial data.
• Two-factor authentication (2FA) available and recommended for all player accounts.
• 24-hour security monitoring to automatically detect suspicious activity.
• Tiered access control — only staff who need access may view users' personal data.
• Regular security audits by an independent party to ensure security standards are maintained.
• Incident response plan to ensure swift action in the event of any breach.

As a hotlive11 user, you have the following rights regarding your personal data:

Hotlive11 uses cookies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality.

Hotlive11 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Active account data: Retained for the duration your account is active and for the post-closure period required by financial law.
• Transaction records: Retained for the minimum period stipulated by applicable financial and tax laws.
• KYC Documents: Retained in accordance with anti-money laundering (AML) legal requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Anonymous analytics data: May be retained longer in aggregated, non-identifiable form.

Once the retention period has ended, your data will be permanently deleted or anonymised using secure procedures.

Hotlive11 is an exclusive platform for individuals aged 18 and above. We do not intentionally collect or process personal data from minors under the age of 18.

If we find that we have inadvertently collected information from minors, we will take immediate action to delete that information and close the account in question. Parents or guardians who suspect that a child in their care is using the platform are encouraged to contact us immediately.

Hotlive11 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. We are committed to informing you of any material changes.

Methods of notifying changes include:

• A clear notice on the hotlive11 platform homepage before changes take effect.
• Email notification to all registered members for significant changes.
• Update the "Last Updated" date at the top of this document.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account.

If you have any questions, concerns, or wish to exercise your data privacy rights, don't hesitate to reach out. The hotlive11 support team is ready to assist you.

• Data Privacy Email: [email protected]
• Response Time: Within 3 business days for general inquiries; 30 days for formal data rights requests
• Language: Bahasa Malaysia and English

For general enquiries, you may also refer to the FAQ us. For information on responsible gaming, please visit the Responsible Gaming us.