Terms and Conditions of Use hotlive11

By accessing, registering, or using any part of the hotlive11 platform — whether through the website or mobile app — you hereby acknowledge that you have read, understood, and agree to be fully bound by these terms and conditions.

These terms take effect immediately upon your use of the platform. hotlive11 reserves the right to modify, add, or amend any part of these terms at any time. Changes will be communicated via the platform, and continued use after notification constitutes acceptance of the updated terms.

To register and use the hotlive11 platform, you must meet all of the following requirements without exception:

• At least 18 years old on the registration date.
• Acting as an individual on your own behalf, not as a representative of any third party.
• Not appearing on any list of individuals prohibited from using online betting services under applicable laws.
• Not having previously requested voluntary self-exclusion from any betting platform where such exclusion period is still active.
• Using the platform solely for personal entertainment purposes, not for commercial use or fraud.

Hotlive11 reserves the right to request proof of identity and eligibility from any member at any time. Failure to provide satisfactory documentation may result in the account being suspended or closed.

Each individual is only permitted to hold one (1) active account at any one time. Holding multiple accounts is strictly prohibited and constitutes a terms violation that may result in the termination of all associated accounts and forfeiture of all remaining balances.

Identity Verification Process (KYC)

As a responsible platform, hotlive11 conducts a thorough identity verification (KYC) process. Players are required to submit the following documents within the specified timeframe:

1. A valid identity card (MyKad) copy — front and back.
2. Proof of current address (utility bill or bank statement not older than 3 months).
3. A selfie holding your identity card for facial verification (if requested).

Accounts that do not complete the KYC process within the specified timeframe may have their functions restricted, including the withdrawal function.

Account Security Responsibilities

You are fully responsible for all activities that occur under your account. Passwords must be kept confidential and not shared with anyone. hotlive11 will not be liable for any losses resulting from unauthorized access caused by the account holder's negligence.

Hotlive11 accepts deposits via multiple payment methods listed on the platform. All deposits are processed in real time and credited to your account instantly upon successful verification.

Deposit Terms

• Deposits must be made using a payment method registered in your own name.
• Hotlive11 does not accept deposits from third-party credit cards or accounts that do not belong to you.
• Minimum and maximum deposit amounts are displayed during the deposit process.
• Any failed deposit attempts due to incorrect information are the player's responsibility.

Withdrawal Terms

• Withdrawals may only be made to a bank account or e-wallet registered in your own name.
• The account must have completed full KYC verification before the first withdrawal can be processed.
• Withdrawal requests are processed within the timeframe specified on the platform.
• Hotlive11 reserves the right to request additional documentation for withdrawals exceeding certain limits for security purposes.

Hotlive11 offers a variety of bonuses and promotions from time to time to add value to your gaming experience. All offers are subject to specific terms and conditions stated alongside each promotion.

• Bonuses may only be claimed by eligible members in accordance with the conditions set for each promotion.
• The wagering requirement for each bonus is clearly stated before you claim it.
• Hotlive11 reserves the right to cancel any bonus claimed improperly or through methods that violate the spirit of the promotion.
• Bonuses cannot be transferred between accounts or directly converted to cash unless specific conditions permit it.
• Any attempt to abuse the bonus system — including the use of multiple accounts or betting strategies specifically designed to circumvent wagering requirements — is considered fraud and subject to disciplinary action.

Hotlive11 reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice in cases of abuse or exceptional circumstances requiring such action.

All bets placed on the hotlive11 platform are subject to the specific rules set for each game type and sport. Detailed rules are available in the relevant sections of the platform.

• Confirmed bets cannot be cancelled except in technical situations recognized by hotlive11.
• Hotlive11 reserves the right to void bets placed based on incorrect odds resulting from a technical error.
• Official results of sporting events are used as the basis for determining betting outcomes.
• In the event a match is postponed or cancelled, recalculation rules will apply in accordance with the current betting policy.
• Hotlive11 reserves the right to limit the betting limits of any player without providing justification.

Hotlive11 users are prohibited from engaging in the following activities that may compromise the integrity of the platform or other users:

• Using automated software, bots, or scripts to access the platform without authorization.
• Placing bets with the intent to manipulate outcomes or exploit system vulnerabilities.
• Colluding with other players to gain an unfair advantage in games.
• Using unauthorized payment methods, including stolen credit cards or compromised accounts.
• Spreading false information or harassing other users through the hotlive11 communication platform.
• Attempting to hack, disrupt, or compromise the technical operations of the platform.
• Using the platform for money laundering or any other illegal financial activity.

Hotlive11 uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. Your personal information is managed with care in accordance with our Privacy Policy, available at Privacy Policy page.

You are responsible for:

• Ensuring your login credentials are not shared with anyone.
• Log out of your account after each session, especially on shared or public devices.
• Report to customer support immediately if you suspect any unauthorized access to your account.
• Keeping your personal information up to date whenever changes occur.

Hotlive11 makes every effort to keep the platform running without interruption. However, we cannot guarantee that the service will always be free from technical disruptions, viruses, or issues beyond our control.

Hotlive11 is not liable for:

• Losses arising from internet service disruptions on the user's end.
• Betting results that have been confirmed in accordance with the correct procedures.
• Losses resulting from third-party actions beyond hotlive11's control.
• Indirect, consequential, or punitive damages arising from the use of the platform.

Hotlive11's maximum liability in any situation is limited to the amount of funds in your account at the time the claim is made.

Players may close their account at any time by contacting hotlive11 customer support. Closure requests will be processed within 5 business days, subject to the settlement of any outstanding bets.

Hotlive11 reserves the right to suspend or terminate a player's account under the following circumstances:

• Violation of any section of these terms and conditions.
• Suspected fraud, money laundering, or any illegal activity.
• Instructions from the relevant authorities.
• Accounts that have been inactive for longer than the specified period without any activity.
• A player's failure to verify their identity when required.

In the event of termination due to a breach of terms, hotlive11 reserves the right to hold account funds while an investigation is conducted. Legitimate funds will be returned after the investigation is concluded if no serious violations are identified.

These terms and conditions are governed and interpreted in accordance with the laws applicable to hotlive11's operations. Any disputes arising from these terms will be resolved through the designated dispute resolution mechanism, including arbitration where necessary.

Players are responsible for ensuring that their use of the hotlive11 platform complies with local laws applicable in their region. hotlive11 is not liable for any breach of local laws by players.

If any provision of these terms is found to be invalid or unenforceable, it will be reinterpreted in a manner that most closely reflects the original intent, and all other provisions will remain in full force.

If you have any questions, concerns, or need further clarification regarding these terms and conditions, the hotlive11 support team is here to help.

• Support Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week
• Supported Languages: Malay and English

For questions about responsible gaming or to activate self-control tools, please visit the Responsible Gaming ours.